Who We Are

Orcone Care LTD
Address: 25B Thornbury Road, Birmingham, B20 0ED
Phone: 0121 318 3837
Website: https://orconecare.com

Introduction

We are Orcone Care LTD, a company incorporated in England and Wales.
Company Number: 12605500
Registered Address: 25B Thornbury Road, Birmingham, B20 0ED

At Orcone Care LTD (“we” / “our” / “us”), we are committed to ensuring that your privacy is protected.
We comply with the UK General Data Protection Regulation (UK GDPR) and all relevant national laws and regulations concerning data protection. We act as the data controller for the information you provide to us under this policy.

This Privacy Policy, along with our Website Terms and Conditions and Cookie Policy, explains how we collect, use, and protect your personal information.
By using our website (https://orconecare.com) you agree to the terms of this Privacy Policy.
If you do not agree, please do not submit any personal data to us.

Information We Hold and How We Use It

1. Information You Provide to Orcone Care LTD

You may give us information by:

• Completing enquiry forms on our website.

• Requesting marketing information.

• Requesting care services.

The information you provide may include:

• Name

• Email Address

• Address/Location

• Phone Number

We retain this information:

• While corresponding with you or providing services.

• According to the Records Management Code of Practice for Health and Social Care.

2. Information We Collect About You

When you visit our website, we may collect:

• Technical Information:

  • IP address

  • Login information

  • Browser type and version

  • Time zone setting

  • Browser plug-in types and versions

  • Operating system and platform

• Usage Information:

  • Full URLs and clickstream data (to, through, and from the site, including date and time)

  • Products viewed or searched for

  • Page response times

  • Website errors

  • Length of visits to pages

  • Page interaction information

  • Methods used to browse away from the page

  • Any phone number used to contact our helpline

Retention Period: 8 years.

3. Information Received from Other Sources

We may receive information about you from:

• Other websites operated by us.

• Other services we provide.

This information may include:

• Name

• Email Address

• Postal Address

• Phone Number

Retention Period: 8 years.

4. Cookies

Our website uses cookies to distinguish you from other users.
For more information, please review our full Cookie Policy.

How We Use Your Information

We use the information we receive and/or collect to:

• Fulfill our obligations under any contracts with you or a Client you represent.

• Provide you or your Client with requested services.

• Send newsletters and marketing communications (where consent is given).

• Notify you of products or services that may interest you (with appropriate consent).

• Monitor website usage and improve the website and services.

• Share anonymized statistics with third parties to improve services.

Orcone Care LTD processes personal data for legitimate business purposes, including:

• Enhancing and personalizing our website, services, and communications.

• Identifying and preventing fraud.

• Enhancing network and information system security.

• Understanding user interactions with our website.

• Administering the website, performing data analysis, troubleshooting, and testing.

• Evaluating promotional campaigns and advertising effectiveness.

Your Rights Regarding Your Data

You have the right to:

• Access the information we hold about you.

• Rectify inaccuracies in your information.

• Request data portability (transfer of your information to another controller).

• Request deletion of your personal information.

• Restrict or object to processing of your data.

To exercise any of these rights, please contact us via:
https://orconecare.com/contact/

We aim to process your requests within one month and do so free of charge.

If you have a complaint regarding how we handle your personal data, you can:

• Contact us directly.

• Contact the UK Information Commissioner’s Office (ICO): https://ico.org.uk/

Contact Us

If you have any questions or comments about this Privacy Policy, or about Orcone Care LTD’s handling of your data, please get in touch with us via:
https://orconecare.com/contact/

We welcome your feedback about both our website and our Privacy Policy.